Returns

You have the right to withdraw from your purchase within 14 days, without giving a reason. The period starts the day after you receive your order.

How to return

• Email chcplomp@gmail.com with your order number within 14 days of receipt.
• Send the item back within 14 days of telling us. Unused, in its original packaging.
• Return shipping is at your own cost. We recommend a tracked service.

Refunds

We refund the full amount, including the original standard shipping cost, within 14 days of receiving your withdrawal — though we may wait until the item is back with us or you've shown proof of return. Refunds go to your original payment method.

Model withdrawal form

To Kenka Hi-Fi, chcplomp@gmail.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [order number, item]. Ordered on / received on: [date]. Name: [name]. Address: [address]. Date: [date].

Damaged or wrong item

Let us know within 14 days with a photo and we'll put it right at our cost.